Our Experts
Chitra Srinivas
Aviation Industry Veteran | IATA Certified Trainer
Chitra Srinivas is a senior aviation professional with 38 years of experience across airline operations, reservations, airport services, cargo, flight handling, and passenger services. She last served as Reservations Manager with Air India, leading large teams and ensuring service excellence and revenue efficiency.
She played a key role in achieving Star Alliance operational and reservations compliance at the Bangalore station and brings strong expertise in Amadeus DCS and reservation systems. As an IATA Certified Trainer, she delivers training in aviation operations, safety management, emergency response,j and customer service, and is actively involved with leading academic institutions in Bangalore, preparing industry-ready aviation professionals.
Saravana Murthy
Saravana Murthy is a veteran aviation professional with 41 years of distinguished experience, having served as Head of Aerodrome Operations and Chief of Air Traffic Control. He brings deep expertise in airport operations, air traffic management, and aviation safety, and is widely respected for his leadership, operational insight, and academic guidance in the aviation sector.
He is also an Ex-Member of the National Airspace Management Advisory Committee (NAMAC), contributing to national-level policy and strategic decision-making in airspace management.
Mr PV Thomas
Aviation Expert | 25+ Years in Airport Operations, Airline Management & Ground Handling.
Seasoned leader with 25+ years shaping airport operations for,
Airlines like Continental Aviation,East West Airlines,Air Sahara,,Paramount Airways,Star Air.
Excelled as Station Head at Bangalore, Coimbatore, Thiruvananthapuram, Kolkata, Mangalore, and Trichy.
Being in Bhadra very senior position Drove Ground Handling for international carriers, prioritizing efficiency, safety,Security and compliance.
Sharad K. Naik
Senior Airline Operations & Sales Professional
Sharad K. Naik is an airline industry professional with 25 years of experience across leading carriers and GSAs including Qatar Airways, Oman Air (GSA), and East West Airlines. His expertise covers reservations, ticketing, flight scheduling, MEDA desk operations, airline sales, and customer service.
He has strong hands-on experience with global distribution systems such as Amadeus, Sabre, Altea, Abacus, BABS, Gabriel, and GETS, along with automated ticketing and fare management. Currently serving as Assistant Manager – Sales, he focuses on tour operations, client relationship management, and revenue growth.
He holds an MBA in Marketing, a B.Com, and multiple IATA and GDS certifications, bringing practical, systems-driven airline knowledge and real-world operational insight to the aviation and travel industry
Rizwan Mohammed
Learning & Development Specialist | Commercial Trainer
Rizwan Mohammed is a highly experienced Learning & Development professional with over 30 years of experience in vocational training, business development, training management, and administration. He specializes in designing and delivering customized training programs in Travel & Tourism (IATA/UFTAA standards), sales, customer service, and soft skills, with experience training multicultural and Arabic-speaking learners.
He holds an MBA in HR, is an EAL (UK) Level 3 Certified Assessor, and a certified Train the Trainer from Oman’s National Training Fund and leading Indian institutions. An NLP Master Practitioner, he effectively integrates NLP techniques into training delivery. He has played a key role in curriculum development for travel and tourism programs with the Ministry of Manpower, Oman, and Indian universities, and is widely respected for building industry-ready talent through practical, outcome-driven training.
Mirza Gayasuddin
Senior Cargo Operations & Strategy Professional
Mirza Gayasuddin is a highly experienced airline cargo professional with over 22 years of expertise in cargo operations, logistics, revenue optimization, and strategic planning. He has held key leadership roles with IndiGo Airlines and most recently served as Sales Manager – Karnataka with a GSSA representing international carriers.
He brings deep hands-on experience in freighter operations, warehouse management, payload optimization, regulatory compliance, and dangerous goods handling, along with strong capabilities in cargo systems, automation, and performance management. Known for driving operational efficiency, cost control, and cargo growth, he has successfully led large-scale cargo networks, high-volume stations, and cross-functional teams, consistently delivering measurable business impact.
M. Thirumaran
M. Thirumaran is a B.Sc graduate with over 34 years of experience across Indian Airlines, Air India, and TATA Air India. He brings deep, hands-on expertise in airport handling, ramp operations, and aircraft load and trim.
His professional background covers key operational areas including passenger handling, reservations, and cargo, along with strong working knowledge of AOCC and DCS control. He has extensive experience coordinating with airport authorities and ground support teams to ensure smooth, safe, and on-time flight operations.
With a solid academic foundation and decades of real-world airline experience, he contributes strong operational insight and practical guidance to aviation training and operations.
Mangala Chinnappa
Airline Sales & Client Relationship Professional
Mangala Chinnappa is an experienced airline sales and client management professional with over two decades of experience across leading airlines and GSAs. She has a strong track record in corporate and trade sales, revenue maximization, and customer retention, having managed high-value corporate accounts and large group movements.
During her long tenure with Jet Airways, she successfully drove corporate revenues, retained key clients, and built long-term relationships with corporates, travel management companies, and trade partners. She also brings hands-on experience in airline ticketing, fares, post-sales service, and customer loyalty programs. Currently working as a consultant, she continues to support visa, ticketing, auditing, and client coordination services, bringing a customer-focused and results-driven approach to every engagement.
Mangala Chinnappa
Airline Sales & Client Relationship Professional
Mangala Chinnappa is an experienced airline sales and client management professional with over two decades of experience across leading airlines and GSAs. She has a strong track record in corporate and trade sales, revenue maximization, and customer retention, having managed high-value corporate accounts and large group movements.
During her long tenure with Jet Airways, she successfully drove corporate revenues, retained key clients, and built long-term relationships with corporates, travel management companies, and trade partners. She also brings hands-on experience in airline ticketing, fares, post-sales service, and customer loyalty programs. Currently working as a consultant, she continues to support visa, ticketing, auditing, and client coordination services, bringing a customer-focused and results-driven approach to every engagement.